Last updated: May 12, 2025

Effective June 1, 2025, UCLA requires Duo Desktop to access key university systems. This is part of a UC-wide initiative to strengthen cybersecurity and is in addition to the previous mandate to install Trellix (FireEye). Please also note that you will need to complete your annual UC Cybersecurity Awareness training in order to login to these UCLA sites.

Complete and/or verify completion of your UC Cybersecurity Awareness training by checking the UC Learning Center website

Any computer used to access the UCLA applications listed below, must have the following software installed: Duo Desktop and Trellix Endpoint Security (UCLA-approved antivirus). Please note, all devices within humanities should already have Trellix installed.

Impacted Applications

As of May 10, 2025, the impacted applications include:

BruinBuy Plus
DocuSign
iCIMS
JDXpert
BruinCard Doors
ChatGPT via UCLA
GitHub Enterprise
Laserfiche Forms
O365
OPUS
Post-Authorization Notice (PAN)
ODMP
SAWeb
Salesforce

Please read below for details on what type of device you use and how to proceed with the installation of Duo Desktop.

If you have any questions regarding personal devices or otherwise, please email us at support@humnet.ucla.edu

Thank you for your cooperation on this matter and for doing your part to keep HumTech, Humanities, UCLA and the UC System protected from cybersecurity threats.

University Provided Apple Computers

If you use a Mac device (MacBook, iMac, Mac Mini or Mac Studio) then it is likely managed by HumTech through our mobile management service known as JAMF. One quick and easy way you can find out if your computer is managed by HumTech using JAMF is to open applications and look for the HumTech App portal in the list of applications. If this is the case for you, please launch the HumTech App Portal, locate the Duo Desktop app and install it on your machine. Once the installation is complete, you will be presented with an option to complete setup, click on it then enter your computer password. This will finalize the installation steps. Below is a YouTube link of a video demonstrating the steps to complete the installation for MacOS as described above.

https://www.youtube.com/watch?v=1zVeKO79uJw

University Provided Windows Computers

For Windows (PC Users) you can attempt to perform the installation on your own with the instructions below, however in most cases this will require an administrator password in which case you will need to work with someone at HumTech to assist you. Please send an email to support@humnet.ucla.edu for assistance.

Duo Desktop Getting Started guide and self-service link: https://ociso.ucla.edu/ucla-duo-desktop/duo-desktop-getting-started-guide

Personally Owned or Unmanaged Computers

If you use any personal laptops/desktops or non-HumTech-managed work devices to access the above applications, you must install both pieces of software: Duo Desktop and Trellix Endpoint Security. Please ensure both tools are installed before June 1, 2025, to avoid disruption in access.

Duo Desktop Getting Started guide and self-service link: https://ociso.ucla.edu/ucla-duo-desktop/duo-desktop-getting-started-guide

FAQ: https://ociso.ucla.edu/multi-factor-authentication-mfa/duodesktop-faq?utm_source=bruinpost&utm_medium=email&utm_campaign=admin-vc&utm_content=snr-duo-desk

Mobile Devices (All)

MOBILE DEVICES (iPads, tables, phones) ARE EXCLUDED from these requirements.

Additional Resources

OCISO Support Site – Overview of the UCOP Cybersecurity mandate, policy details and more resources

Cybersecurity Awareness Training Resource Page – General information about the course, instructions on how to access it and answers to commonly asked questions about the requirement

Duo Desktop Resource Page – Support for Duo Desktop including a list of high-risk applications, an overview of the application and a step-by-step video on the new Duo Desktop login and installation process